Measuring Performance in Public and Nonprofit Organizations
Theodore H. Poister


Measuring Performance in Public and Non-profit Organizations shows how to identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyse, process, report, and utilize the data. This important resource also shows how to tailor performance measurement systems to support particular management and decision-making processes.


  • Publisher: Jossey - Bass
  • Publication Date: 2003
  • Publication Place: San Francisco
  • Shelfmark: NPO 11.3.5